Actionable Feedback Policy
At Floor Mart, your voice drives our innovation. We are committed to a “Listen and Act” culture. This policy outlines how we handle your feedback, reviews, and suggestions to ensure we remain Dubai’s premier flooring in Dubai provider.
1. Our Commitment to Listening
We don’t just collect feedback; we use it to improve our services. Every piece of actionable feedback—whether it’s about our installation process, product quality, or website experience—is reviewed by our management team.
2. What We Define as “Actionable Feedback”
To help us improve effectively, we look for feedback that is:
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Specific: Details about a particular product (e.g., a specific Laminate SKU) or a specific stage of installation.
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Constructive: Suggestions on how we can better meet your expectations.
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Verifiable: Information that allows us to look into a specific order or service date.
3. How We Process Your Feedback
When you submit feedback via our website, Google Reviews, or directly to our team, we follow a three-step process:
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Acknowledge: We aim to respond to all direct inquiries within 24–48 hours.
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Investigate: We consult with our on-site installers or product procurement team to understand the root cause of the feedback.
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Implement: If the feedback identifies a systemic issue, we update our internal training, change our supplier selection, or adjust our website information to prevent future issues.
4. Direct Feedback Channels
We provide multiple ways for you to share your experience:
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Project Completion Surveys: After every installation in Dubai, you will receive a short survey to rate our team’s performance.
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Email: Send detailed suggestions to info@floormart.ae
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WhatsApp Support: For immediate concerns during an installation, our dedicated support line is available at +971 567 555 833
5. Transparency in Reviews
We believe in honest communication. We do not delete negative reviews; instead, we treat them as opportunities to publicly solve problems and demonstrate our commitment to customer satisfaction.
6. Closing the Loop
Whenever significant changes are made based on customer suggestions (such as introducing new SPC flooring colors or updating our warranty terms), we announce these updates in our newsletter to show our community that your feedback creates real results.