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Corrections Policy

At Floor Mart, we strive for 100% accuracy in every product description, price listing, and installation guide we publish. However, in the fast-paced world of interior design and manufacturing, errors can occasionally occur. This policy outlines our commitment to transparency and the steps we take to rectify mistakes.

1. Our Commitment to Accuracy

Whether it is a technical specification for our SPC flooring or a pricing detail for laminate installation, we aim for precision. If we discover that information on floormart.ae is inaccurate, outdated, or misleading, we will correct it promptly.

2. Types of Corrections

  • Factual Errors: Incorrect product dimensions, material compositions, or AC ratings.

  • Pricing Errors: Occasional discrepancies in promotional offers or per-square-meter rates.

  • Typographical Errors: Spelling or formatting mistakes that may change the meaning of a technical guide.

  • Outdated Information: Updates to manufacturer warranties or local Dubai regulations regarding building materials.

3. How We Process Corrections

Once an error is identified:

  1. Verification: Our technical team verifies the correct information against manufacturer data or current stock.

  2. Update: The content is updated on the website immediately.

  3. Transparency: For significant errors (such as an incorrect warranty period or safety specification), we will add a small “Update” note to the page to inform readers of the change.

4. User-Reported Errors

We value the eyes of our community. If you spot a mistake on our website—be it a broken link, a confusing instruction, or a factual error—we encourage you to report it.

We review all user reports within 24 hours and will reply to confirm the correction has been made.

5. Social Media & Digital Platforms

If we share incorrect information on our social media channels (Instagram, Facebook, or LinkedIn), we will issue a corrected post or a comment to ensure our followers have the right details, particularly regarding limited-time sales or product availability in our Dubai warehouse.